1, 2, 3 & 4 Pros & Cons of Remote IT Support

Remote IT Support has evolved the concept of IT support and within sometime, it emerged as an efficient and cost-effective option for enterprises to provide 24/7 support to their clients. Although it provides numerous valuable benefits to the businesses, but it do have some shortcomings as well.


Here are some pros and cons of remote IT support technology -

• Remote help desk support provides more efficiency as numerous user requests can be handled easily and efficiently. In addition, providers have centralized remote support that eliminates any traveling expenses associated with an in-house IT staff. From budget point of view also, in remote IT support overall expenditure is much lower than full time salary of an IT resource. However, this entire process becomes too mechanic and lacks personal touch and may result in reduced client satisfaction.

• Secondly, remote support is an advance technology and can easily detect even the minutest technical snags at an early stage before it interferes with the business process. It uses high-performance remote diagnostic tools that results in quick resolution of technical issues. However, to get the best out of remote IT support, technicians need to be constantly updated about new changes and trends in the technology to provide an uninterrupted customer support.

• Thirdly, by switching to an automatic remote support, companies can experience increased productivity as IT staff does not need to spend ample time in doing these day-to-day activities rather they can focus on revenue generating tasks resulting in improved bottom line results.

• Lastly, remote support services provide more flexibility and control, as with remote support, companies can easily provide around the clock network support, resulting in proactive monitoring and instant problem solving of issues. This all leads to increased up time and efficiency. However, the drawback of using remote support is dependency on internet and in case server is down or you lose internet connectivity by any reason your entire tech support process suffers, to overcome this problem, you need high speed internet.