IT LIVE HELP DESK SERVICES – HOW MUCH CAN IT BENEFIT YOUR BUSINESS?

As per the recent survey conducted by ATG Global Consumer Trend Study, 90% of customers consider live chat more engaging and helpful than email or phone support. This states that an online chat is the best medium to connect to customers as they can find answers to their queries or any kind of assistance in a quick and simple way without any delays.

Let us read the advantages of deploying live help desk services in your business -

1. Increased customer satisfaction - In this fast paced world, where clients can search information with a single click of the mouse, they expect their inquiries and issues should be addressed immediately. With live help desk, customers can get an immediate response without waiting for hours and hours over the phone or waiting for an email reply that they might receive after a day or two. In addition, with live chat they feel a personal touch and it provides more assistance that is relevant to customers.
2. Less operational costs - Live Help Desk Services considerably cut down on overall operational costs. As with the option of live chat, companies can utilize the feature of the mulch-chatting capability, giving the staff member’s ability to assist more than one customer at a time. This results in saving employee task time as representatives can multitask simultaneously and also cut down on telecom expenses.
3. Easily tracking and monitoring your users - By employing a competent live chat software, a company is not only restricted to assisting or supporting employees, it gives them an edge as they can easily track and monitor user behavior on their website. They can get access to a users’ complete browsing history giving an insight about their click-through path, an analysis of keyword research to determine which was the most searched product on your website is or most visited topic on your website that will help you further improvise on marketing dynamics.
4. An instant way to tap into customer’s pain points- Live help desk services provides an instant access to customer’s pain points. When customers involve in live chat they discuss their grievances regarding a particular product or services or any issue they are facing. This gives a direct insight about customer’s pain points and gives positive feedback that can be useful for improving customer’s products or services.