Remote IT support has emerged as an efficient and popular option for enterprises to provide around the clock support to their clients. Remote Support has taken IT services to an altogether different level along with providing many valuable benefits. However, every technology has some shortcomings depending upon the output you are aiming at. Here are pros and cons of this technology.
Pros
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Cons
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Reduced
Costs - When compared to an
in-house IT staff, remote help desk support provides more
efficiency that too at a lower cost. With Remote IT Support Services, unlimited user requests can be handled at a stretch with
ease. In addition, providers have centralized remote support that
does not require any traveling expenses and overall expenditure is
lower than full time salary of an IT resource.
Quick
resolution of technical snags -
Remote support offers advance features that can detect minor
glitches at an early stage before it becomes an issue. Remote
services use high-performance remote diagnostic tools before it
impedes business process.
Increased
IT Staff’s Productivity -
By switching to automatic remote staff, companies can free their
IT staff from this routine job and redirect their time to more
revenue generating tasks. Thus, this all results in better
productivity.
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Lack
of Personal Touch - By
adopting remote support, companies surely gain efficiency but this
entire approach lacks personal touch and this may result in lower
client satisfaction.
Learning
curve - Support engineers
and technicians need to be updated about technology changes and be
aware about newest development in the field in order to provide
excellent customer support.
Internet
access - With remote
services, your entire support is dependent on internet and in case
you lose internet access, your tech support suffers. To keep your
service up and running, you need around the clock internet with
high speed.
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